Returns & warranty

Try it at home for 30 days

We are confident you will love your OnlyCat. Fewer than one in a hundred come back to us. So take 30 days from delivery to live with it: if it is not right for you, tell us, send it back complete and undamaged, and we will refund the product price.

The trial is for living with OnlyCat, not for permanent installation: opening the box, registering the device and checking the fit are all fine, but cutting, drilling, gluing or sealing are not. Check the fit before you commit to any of those, and ask us if you are unsure. You arrange and pay for the return shipping.

Start with a conversation

Email support@onlycat.com with your order number and tell us whether you want to cancel, return a product or get help with a fault. You never have to give a reason for a return. We will explain the next steps and confirm the return address. Please do not send anything back without checking with us first.

Before your order arrives

You can cancel before delivery for a full refund. Tell us as soon as you can. If your order is already on its way, we will explain how to return it.

Your legal right to cancel

Consumer law in the UK and the European Union gives you 14 days after delivery to tell us you want to cancel a purchase made online, and a further 14 days after that to send the goods back. OnlyCat’s 30-day trial sits on top of that right; whichever gives you more time applies.

Refunds and product condition

We refund the product price to the original payment method within 14 days of the goods reaching us.

For a change-of-mind return you pay the return shipping. Pack everything securely, use a tracked service and keep proof of postage. If the product is faulty or not as described, the return is on us.

There is no restocking fee. You may handle and inspect the product as you would in a shop. If it comes back with loss in value beyond that, for example marks, missing accessories or damaged packaging, we may deduct a fair amount, and we will always explain the reason and the figure before we refund. A device that has been cut, drilled, glued, sealed, modified or heavily damaged may be refused under the 30-day trial, or refunded with a deduction up to the full price under a legal cancellation.

If something is not right

Contact us if the product is faulty or does not match its description, and before you open, repair or modify anything. You are entitled to a repair or a replacement and, where the law provides it, a refund. We cover reasonable return costs for a faulty or misdescribed product.

If we inspect a returned device and find the problem was caused by something the warranty does not cover, we will explain what we found and, where we can, offer a repair at cost.

The two-year warranty

Every OnlyCat comes with a two-year warranty against manufacturing and design defects. Refurbished units carry the same warranty as new ones. We will help you diagnose the problem, and if the device needs to come back we repair it free of charge and return it to you. In the rare case that a fundamental defect cannot be resolved, we will offer a replacement or a refund.

The warranty does not cover misuse, accidental damage, incorrect installation, unauthorised opening, repair or modification, or damage from glue, sealant, drilling, cutting or contamination. Please do not open the device yourself; doing so may affect your cover. Your statutory rights are unaffected.

Sending it back

Contact us first and we will confirm the return address and instructions. Pack the device securely with all its parts, accessories and, where you have it, the original packaging. The product is your responsibility until it reaches us, so we recommend a tracked and insured service.

Your rights come first

Nothing on this page limits your rights as a consumer, wherever you live. Where the law where you live gives you more than this page describes, you have it.

Returns. Without the guesswork.