OnlyCat support

Helpful answers.
Less to worry about.

We’re here to help you get the most out of OnlyCat, before and after it arrives. Our AI assistant is your first point of contact, and our team can follow up when you need more help.

Get help

Getting started

Unbox, fit and connect your OnlyCat.

Installation

Find the right guide for your home.

Questions before buying

Fit, power, your cats and your options.

Troubleshooting

Connection, access and prey detection help.

The OnlyCat Helpdesk

The answer might already be here.

Search guides for Wi-Fi, microchips, door policies, installation and more.

Search the Helpdesk

Help articles are available in English and German.

My device is offline Where should I route the cable? Set up the app and your cats Returns and warranty

Let’s talk

Here to help.

Monday to Friday, 9 am to 5 pm UK time.

Tell us what’s happening. For installation questions, a photo and a few measurements are a useful place to start.

Chat with usLive chat, right here Email the teamsupport@onlycat.com Message usFacebook Messenger Call us+44 191 58 000 60

Chat, email or Messenger is usually the best place to start. Already an owner? Your welcome email includes access to the OnlyCat owner community.